Question 1

What if I arrive late for my treatment?

Accepted Answer

Arriving late will simply shorten the treatment time you receive.

Question 2

What if I have to reschedule my appointment?

Accepted Answer

If you wish to reschedule your appointment we are happy to do so, if we have availability at your desired time for a fee of 500,- CZK.

Question 3

What if we are unable to come, can we get our money back?

Accepted Answer

Please note, that in accordance with Section 1837(l) of the Act No. 89/2012 Coll., the civil code, as amended, your order cannot be cancelled.

Question 4

Сan I receive a full or partial refund if the service was provided in full or in part?

Accepted Answer

In accordance with the laws of the Czech Republic, payments are non-refundable, either in full or in part, if the service has been provided - whether fully or partially - and the client agreed to the terms in advance, including cases where the service was delivered at an external partner spa facility.

Question 5

Should I let someone know about any allergies, ailments, or disabilities?

Accepted Answer

While making a reservation, you will complete a brief health history questionnaire to help the spa staff in providing you with maximum safety and comfort during your visit. We encourage you to disclose any pertinent health conditions that may affect your spa experience.

Question 6

Which procedures does GRAND RELAX SPA & WELLNESS offer?

Accepted Answer

GRAND RELAX SPA & WELLNESS offers many different treatments: professional massages from therapists with medical education, CZECH BEER SPA, CZECH THERLMAL SPA, Groupe packages, Accommodations and Private Jet Service.

Question 7

If the spa service is not provided by the company, can we get a refund?

Accepted Answer

In the event that the SPA service was not provided due to circumstances beyond the SPA's control, a refund will not be issued. Instead, the customer will be offered an alternative date for the service, a different address for the procedure, the possibility to replace the paid procedure with another one that can be provided, or a gift voucher with unlimited validity will be issued.
Such circumstances include, but are not limited to, viral epidemics, natural disasters, hotel or SPA zone closure due to repairs, force majeure situations, and other events beyond the service provider's control.
These terms comply with the service provision rules and are designed to protect the rights of both customers and service providers.